Frequently Asked Questions

At The Gramercy apartments in New Albany, OH, we welcome all applicants and are committed to Equal Housing Opportunity. Anyone who meets our standard rental qualifications is encouraged to apply. 

Our application process includes income verification, credit and background screening, and a review of rental history. All applications are reviewed consistently and in accordance with Fair Housing guidelines.  

The Gramercy offers a variety of apartment homes and townhomes in New Albany, OH designed to fit different lifestyles and space needs. 

Available floor plans include one-bedroom apartments, two-bedroom apartments, two-bedroom townhomes with attached garages, and three-bedroom townhomes with attached garages. Residents can also choose between classic and renovated apartment styles with a variety of finishes and layouts.  

Monthly rent covers your apartment home at The Gramercy. 

Additional utilities, services, and optional fees are billed separately based on your home and selected services.  

Utilities and additional resident services at The Gramercy are billed separately from monthly rent. 

For full details on utility setup and monthly charges, our leasing team is happy to walk you through the current utility structure and community fees.  

Security deposit amounts are determined during the application screening process. 

We also offer alternative options that may provide additional flexibility, including adding a qualified guarantor or participating in the LEAP program for eligible applicants. Our leasing team can help explain the best option for your application.  

The Gramercy offers flexible lease terms ranging from approximately 6 to 15 months, depending on current apartment availability. 

Renewal options are typically sent 90–120 days before your lease expiration date, giving residents time to review available renewal terms and plan ahead. Contact our leasing office for the latest availability and lease term options.  

Applicants at The Gramercy should demonstrate a gross monthly income of at least three times the monthly rent. 

Our screening process also includes a review of credit history, rental history, and background information. Applicants must not have outstanding balances owed to previous apartment communities or prior evictions. Applications are reviewed holistically according to our established rental criteria.  

Yes, renters insurance is required for all residents at The Gramercy apartments in New Albany, OH. 

Residents may enroll through the leasing office for approximately $16 per month or provide their own third-party renters insurance policy. If using a third-party provider, a declaration page must be submitted to the leasing office before move-in.  

You can apply online for apartments in New Albany, OH directly through The Gramercy website. 

The application fee is $50 per applicant, along with a $175 administrative fee per application. Once submitted, our leasing team will review your application and follow up with next steps.  

Yes! The Gramercy is a pet-friendly apartment community in New Albany, OH. 

Residents may have up to two pets per apartment home, with a maximum weight of 70 pounds each. A $300 non-refundable pet fee applies per pet, and breed restrictions do apply. Service animals are welcome and exempt from pet fees, breed restrictions, and weight limits. Additional pet-related fees may apply for community policy violations.  

Yes, residents have access to open, unassigned parking throughout the community. 

There are no additional fees for standard open parking spaces at The Gramercy.  

Apartment homes at The Gramercy are unfurnished. 

This gives residents the flexibility to personalize their apartment and create a space that fits their own style and needs.  

Residents at The Gramercy enjoy access to a variety of amenities designed for comfort, convenience, and everyday living. 

Community amenities include a clubhouse, coffee bar, swimming pool, business center, landscaped outdoor spaces, and a 24/7 car wash station. Residents also have access to a 24/7 fitness center and yoga and Pilates studio. The clubhouse can also be reserved for private gatherings.  

Scheduling a tour at The Gramercy is easy!

Prospective residents can schedule an in-person or virtual apartment tour by visiting gramercynewalbany.com or by calling the leasing office at 614-933-0500.  

Residents can submit maintenance requests quickly and conveniently through the resident portal. 

Requests may also be submitted by calling the leasing office or visiting during office hours. For emergency maintenance issues, residents should contact the emergency maintenance line for immediate assistance.  

Maintenance emergencies include issues that affect resident safety, access, or essential services. 

Examples include major water leaks, sewer backups, electrical hazards, no heat during cold weather, or lockout situations affecting safety and access. For after-hours emergencies, residents can contact the emergency maintenance line at 614-933-0500, option 3.  

After your application is approved, our leasing team will guide you through the full move-in process, including lease signing, utility setup information, and move-in scheduling. 

On move-in day, residents should bring a valid photo ID along with any remaining move-in funds and renters insurance information if not already submitted.  

Move-out notice requirements depend on your current lease status. 

Residents within an active lease term are required to provide a 60-day written notice, while month-to-month residents must provide a 30-day written notice. Written notices should also include a forwarding address for final account and deposit correspondence.  

Residents can pay rent online through The Gramercy resident portal using ACH payments, debit cards, credit cards, and other available electronic payment options. 

The resident portal can be accessed through the property website or resident app for easy account management, rent payments, and maintenance request submissions.